Delete your Ordrat account
Ordrat (Ordrat User app). You can ask us to delete your account and your data at any time.
About this page
This page is for the Ordrat User app, made by Ordrat. If you have any question, write to us at support@ordrat.com.
Option 1: Delete your account in the app
Follow these steps:
- 1
Open the Ordrat app.
- 2
Go to Profile.
- 3
Tap Account details.
- 4
Tap Delete account.
- 5
Confirm that you want to delete your account.
- 6
Check your phone number with the code we send you.
- 7
Confirm again. Your account is now deleted.
Note: your account must have no active orders. Wait until your orders are finished, then try again.
If you have money in your wallet, the app will warn you before the last confirmation. You must confirm that this money will be lost.
Option 2: If you cannot open the app
Send an email to support@ordrat.com from the email or phone number you used to sign up and ask us to delete your account.
We will first make sure the account is yours. Then we will delete it within 30 days.
What we delete and what we keep
What we delete
Your account profile
Your name
Your phone number
Your email
Your saved addresses
Your favorites
Your notifications
Your device and notification tokens
Any money left in your wallet
What we keep
Your past orders and reviews stay, but they are no longer linked to you.
Your name, phone number and address are removed from them.
We keep them for accounting, to prevent fraud, and for shop and driver ratings.
Important: any money left in your wallet is lost when your account is deleted. We cannot give it back.
Some records may be kept where the law requires it, and only for as long as the law requires.
Backups
Deleted data may stay in our backups for up to 30 days. After that it is removed for good.
Need help?
Email us at support@ordrat.com and we will help you.
Resources
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