Delete your Ordrat Delivery account
Ordrat Delivery, by Ordrat. You can ask us to delete your account and your data at any time.
About this page
This page is for the Ordrat Delivery app, the app for delivery drivers, made by Ordrat. If you have any question, write to us at support@ordrat.com.
Option 1: Delete your account in the app
Follow these steps:
Open Ordrat Delivery.
Go to Account (the Profile tab).
Open Account details (Account settings).
Tap Delete account.
Confirm that you understand.
Type your password to prove it is you.
Confirm. Your account is now deleted.
Before you delete your account, check these:
Your wallet balance must be zero. Withdraw your money or settle what you owe first.
You must have no pending top-ups or withdrawals.
You must have no active orders. Finish your deliveries first.
Option 2: If you cannot open the app
Send an email to support@ordrat.com from the email or phone number you used to sign up and ask us to delete your account.
We will first make sure the account is yours. Then we will delete it within 30 days.
What we delete and what we keep
What we delete
Your account profile
Your name
Your phone number and email
Your vehicle information
Your documents and photos (ID, driving licence, vehicle licence, vehicle and profile photos)
Your payout details (bank account, IBAN, wallet number)
Your device and notification tokens
Your location data
Your notifications
What we keep
Completed orders and money records (wallet transactions) stay, but they are no longer linked to you.
Your name, phone number, photo, vehicle plate and payout details are removed from them.
We keep them for accounting, to prevent fraud, and to meet legal requirements.
Some records may be kept where the law requires it, and only for as long as the law requires.
Backups
Deleted data may stay in our backups and logs for up to 30 days. After that it is removed for good.
Need help?
Email us and we will help you: support@ordrat.com
Resources
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